Shipping policy
Shipping & Returns
Shipping
All artwork is carefully packaged to ensure it arrives safely and in excellent condition.
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Processing Time: Orders are typically processed within 3–7 business days. Original artwork may require additional preparation time.
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Shipping Methods: Carriers are selected based on the size, value, and destination of the artwork.
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Domestic & International Shipping: Available. Shipping costs are calculated at checkout or confirmed after purchase for larger works.
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Tracking: Once your order has shipped, you will receive a tracking number via email.
Delivery times may vary depending on your location and shipping provider.
Original Artwork
All original works are one-of-a-kind and handled with special care.
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Each piece is hand-signed
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A Certificate of Authenticity is included with every original artwork
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Some works may require custom packaging or crating depending on size
You will be contacted directly if any additional shipping arrangements are needed.
Prints
Prints are produced with a focus on preserving the integrity and detail of the original artwork.
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Slight variations in color may occur due to screen differences
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Prints are shipped flat or rolled depending on size
Missing or Lost Packages
If you suspect your package is missing or lost (usually indicated by a tracking link that has not updated within the last three business days) please contact us as soon as possible. In most circumstances the package will be delayed in transit, but it is important for us to know as soon as possible so we can follow up with the courier and expedite it's delivery to you.
Damaged Packages
If your package arrives damaged, please photograph the damage as soon as possible and contact us as below.
Contact
For any questions regarding your order: contact@katrinviella.co.uk or 0044-73056056599.