Refund policy

Returns & Exchanges

Due to the nature of fine art, all sales are final. That being said if you have any questions please feel free to reach out prior to a purchase. Need additional size info, pictures, advice on framing? I'm here to help you make an informed purchase so we all are happy.

If your artwork arrives damaged:

• Please contact us within 48 hours of delivery

• Include clear photos of both the packaging and the artwork

• We will work with you to resolve the issue, which may include a replacement (if applicable) or refund

International Customs, Duties and Taxes

Orders shipped to destinations outside of the UK may be subject to the import duties, fees, and taxes of the destination country. Katrin Viella Fine Art is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in any way from these charges and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duties, taxes, fees or levies associated with importing products you purchase from us and shipping them internationally.